Bill Utter Ford is the oldest family owned and operated dealership in North Texas since 1956.

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Collision FAQ

Where can I receive a claim number?

Generally, your insurance provider will provide a claim number when you report your accident. All you have to do is write it down with you and bring it in with your vehicle and we will take care of the rest of the process from here on your behalf.

Is Bill Utter Ford open on Saturday?

Yes. we are more than happy to serve our friends here in Denton from 7:00 A.M. to 1:00 P.M. on Saturdays.

Is my car completely totaled if my frame is damaged?

Not necessarily. Usually, an insurance provider determines that a car is a total loss only when the cost of repairing it is more than the company's estimated valuation of your car, truck, or SUV. Fortunately, most modern vehicles cars leverage a unibody (frame and body as a single piece) platform. This means that our expert technicians can easily leverage the power of our advanced computer measuring system to return your automobile its default factory specifications. In the event that a section of the frame is twisted beyond repair, we can easily remove and replace this portion of the vehicle.

Are you able to perfectly match the color of my car's paint?

Thanks to the substantial investment in the best paint systems avaiaible, our team is able to match the modern factory finish process and incorporate several layers of highly specialized paints in each and every restoration job commissioned. With this kind of expertise and cutting-edge equipment, it is easy to see why we take such pride in our acute ability to bring your vehicle back to  like-new condition with a beautiful application of premium paint.

Am I able to have other routine maintenance and services done on my car while it is in for repairs?

Yes, this is easy and simple to handle on your behalf. All you have to do is let one of our service advisors know what you want done on your vehicle and we will handle the rest for you.

Does it take a long time to repair my vehicle?

Our goal is to have you back out on the roads of Denton and driving safely as soon as possible, so check in with one of our friendly service advisors and they will be more than happy to provide an estimate of the time it will take to complete the repairs to your vehicle.

Is Bill Utter Ford able to give me a ride home after I drop off my vehicle for repairs?

Yes. Our team is more than happy to provide this service to you as part of our commitment to your total satisfaction. If you need someone to come pick you up or deliver your vehicle once your repairs are completeld, you can count on us to provide access to this service as well. 

will you call me to let me know when my car is ready to be picked up?

Yes. One of our service advisors will call you as soon as your vehicle is back in like-new condition. If you have an questions regarding your repairs during the process, feel free to give us a call or email our team and we will update on your vehicle's status right away.

Does Bill Utter Ford offer rental car services?

We are always more than willing to help set you up with arrangements for a rental car while your vehicle is in the shop. Keep in mind that insurance companies traditionally only cover the costs of a rental car if your policy includes this type of coverage of it you are the claimant. Remember to review your insurance policy or call your provider to go over the particulars of your coverage and ensure that you have rental services included in your insurance plan.

Will my vehicle's repairs be covered by a warranty?

Yes. We proudly offer a lifetime warranty on all repairs that is designed to protect you and your vehicle for many miles - and years - to come.

Will I have to pay a deductible?

This depends on your insurance. If your provider does not waive your deductible, it is your responsibility to provide payment for this amount when the time comes to pick up your repaired vehicle. For any questions regarding your deductible, be sure to call your insurance company or personal insurance agent and they will be able to confirm whether or not your deductible has been waived or if you are responsible for this payment.

What types of payment do you accept?

We are happy to accept cash, check, or credit card. For your convenience, the easiest and quickest form of payment is always one of the major credit cards, including Visa, MasterCard, and Discover.

What is a betterment charge?

Any part that may wear out over time or due to usage and require replacement is often subject to a betterment charge after being removed and replaced during the collision repair process. Common examles of components that fall into this category include tires, batteries, and suspension parts. Your insurance company determines the exact amount of these betterment charges, and they are pro-rated in accordance with the current mileage of your car.

Am I able to wash my car after it is repaired?


  • Wash your car by hand
  • Use cool water
  • Use a mild, non-abrasive car wash formula and a soft cloth, towel, or sponge
  • Wash with clean, fresh water
  • Wash your car in the shade if possible


  • Use a commercial car wash (The rigid brushes and rough sponges utilized by these systems can damage the surface of your vehicle and scuff or scratch your new paint.)
  • "Dry wipe" your new paint (Doing so can scour your vehicle's finish.)
  • Travel along gravel or unpaved roads (The clear coat and paint of your vehicle is extremely susceptible to chipping in the first 30 days after your repairs.)
  • Park beneath trees (Bird droppings can adhere to and wear away fresh paint, and tree sap can cause similar issues.)
  • Allow gas, oil, antifreeze, transmission fluid, or windshield wiper fluid to come in to contact with your new paint
  • Scrape ice or snow off of your fresh paint
  • Wax or polish your vehicle in the first 90 days. (Doing so inhibits your paint's ability to properly harden and dry.)

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